Understanding a process is a big part in simplifying and streamling the process. Time Ferris has an amazing blog post that gets right to the point. Here is a quote:
The Importance of Documentation
Early on in my business, I had a team member who would not document her processes, no matter how many times I asked, [...]
March 21, 2008 – 11:19 am
Do you have a web page you need to to check back in on?
I had something shipped via UPS and I don’t want to find the email, click on the link and then see if the package is on time or has been delivered. With web clips I can take a snap shot of [...]
January 27, 2008 – 9:34 pm
There apparently aren’t enough of me in the world! In a recent blog post, Seth Godin says that there is a shortage of “digital coaches”, people who can help individuals and small companies to use technology to make their lives better. Ever since I reinvented myself as a technology coach, I’ve had to [...]